jau9's Privacy Policy

jau9 ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting your personal information.

This Privacy Policy ("Policy") applies to all services, websites, and applications of the jau9 platform. When you use our website, create an account, or use any of our services, you accept the terms of this Policy.

In this Policy, we have explained the following in detail:

• What types of information we collect and how we collect it
• The purposes for which we use the collected information
• Who the information may be shared with
• What measures we take to protect your information
• Your rights and how to contact us

We may collect your information in various ways while you use the jau9 platform. The types of information collected are described in detail below:

2.1 Personal Identity Information

During account registration, you provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Mobile number
• National ID card or passport details (for KYC verification)

2.2 Financial Information

The following information is collected to process deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket account numbers)
• Bank account details
• Transaction history and amounts

2.3 Automatically Collected Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Cookies and session data
• Login time and activity history
• Gaming activity information (game history, bet amounts)

2.4 Cookies and Tracking Technologies

Cookies are used on the jau9 website. Cookies are small data files stored in your browser. They help improve your user experience and remember your preferences. You can disable cookies through your browser settings, but doing so may reduce the functionality of some services.

We use your personal information only for specific and legitimate purposes. Those purposes are described in detail below:

We will never use your information outside of the purposes stated above. Your privacy is very important to us.

jau9 never sells your personal information to third parties. However, your information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Third-party service providers that assist in operating our platform (such as payment processors and technology providers) may have limited access to certain information. They are also required to uphold the same privacy standards.

4.2 Legal Obligations

We may be required to disclose your information to comply with applicable laws in Bangladesh or valid orders from regulatory authorities.

4.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent money laundering, fraud, or other illegal activity.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, your information may be transferred to a new entity. In such cases, this Privacy Policy will remain in effect.

jau9 has adopted the most advanced technical and administrative measures to protect your personal information. The key components of our security system are described below:

While we provide the highest level of protection, no digital system is entirely risk-free. In the event of a security breach, we will immediately notify the affected users.

As a user of the jau9 platform, you have several important rights over your own information. These rights are described below:

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 business days. In some cases, particularly due to legal obligations, we may not be able to fulfill your request in full.

We retain your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

7.1 While the Account Is Active

All account information, transaction history, and gaming records are retained for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a specified period due to legal obligations. This is in line with Anti-Money Laundering (AML) and fraud prevention requirements.

7.3 Legal Disputes

Information required to resolve any legal claim or dispute is retained until that dispute is fully resolved.

Once the designated retention period has ended, we securely delete your information or anonymize it so that you can no longer be identified.

jau9 strictly provides services only to individuals aged 21 or above. Protecting minors is one of our top priorities.

• Date of birth is verified at the time of registration.
• In cases of doubt, age is verified through a national ID card or passport.
• We do not knowingly collect any information from minors.
• If it is found that a minor has created an account, the account is immediately closed and the collected information is deleted.

To provide our services, some information may be processed or stored on servers located outside Bangladesh. For any such transfer, the following is ensured:

• Data transfers are carried out under the terms of this Privacy Policy.
• The receiving party is able to provide protection equivalent to this Policy.
• Only information essential for providing the service is transferred.
• When information is shared with third-party game providers (such as Pragmatic Play, Spribe, JILI, and PG Soft), their own privacy policies may apply.

jau9 reserves the right to update or change this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• For minor changes: the updated date on the website will be changed.
• For significant changes: a notice will be sent to your registered email address.
• For major changes: an acknowledgment may be displayed after you log in.

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy terms. Therefore, it is advised to review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated privacy team is always ready to assist you.